Privacy Policy

1. Introduction

Tidewell ("we", "us", "our") is a document organisation and general information service based at 63 Thanon Si Chum, Nai Muang, Phitsanulok 65000, Thailand. We are committed to handling your personal information responsibly and transparently.

This policy explains what personal data we collect when you use our website or enquire about our services, how we use it, how we protect it, and what rights you have over it. It applies to all information collected through our website at tidewellv.pro and through direct contact with us.

If you have questions about this policy, please contact us at [email protected].

2. What Data We Collect

We collect the following categories of personal data:

• Contact details — name, email address, and phone number when you submit an enquiry form or contact us directly.
• Message content — any information you include in the message field of our contact form.
• Website usage data — IP address, browser type, pages visited, and time of visit, collected automatically by analytics tools where consent is given.
• Cookie data — your cookie consent preferences stored locally in your browser.

Legal basis for processing:

• Contact and enquiry data — processed on the basis of legitimate interest (responding to your enquiry) and, where applicable, for the performance of a service agreement.
• Analytics data — processed only with your explicit consent via the cookie banner.

Retention: Enquiry data is retained for up to 24 months from the date of last contact. Analytics data is retained according to the policies of the third-party analytics provider. Cookie preference records are stored in your own browser until cleared.

3. How We Use Your Data

• To respond to enquiries and arrange service bookings.
• To communicate about scheduled visits or community talks.
• To send follow-up information relevant to services you have used, where you have not objected.
• To improve our website and understand how visitors use it (analytics, with consent only).
• To meet any legal obligations that may apply to us under Thai law.

We do not sell, rent, or trade your personal data to third parties. We do not use your data for automated decision-making or profiling.

4. How We Protect Your Data

• Our website is served over HTTPS (TLS encryption) to protect data in transit.
• Access to contact data is limited to staff members who need it to respond to enquiries or deliver services.
• We do not store payment card information — payment arrangements, where applicable, are handled in person.
• In the event of a data breach that is likely to affect your rights, we will notify affected individuals without undue delay.

5. Cookies

We use cookies to operate the website and, with your consent, to collect anonymous analytics data. Essential cookies are required for the site to function and cannot be disabled. Optional analytics and preference cookies are only set if you accept them via the cookie consent banner.

For full details, see our Cookie Policy.

6. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable international standards, you have the following rights in relation to your personal data:

• Right to access — to request a copy of the personal data we hold about you.
• Right to rectification — to ask us to correct inaccurate or incomplete data.
• Right to erasure — to request deletion of your data where it is no longer necessary for its original purpose.
• Right to object — to object to processing based on legitimate interests.
• Right to withdraw consent — to withdraw consent for analytics cookies at any time via the Cookie Policy page.
• Right to data portability — to receive your data in a structured, machine-readable format.
• Right to lodge a complaint — to contact the Office of the Personal Data Protection Committee (PDPC) of Thailand if you believe we have not handled your data appropriately.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data through our site, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy. For significant changes, we will notify you by email if we hold your contact details.

10. Contact

Data Controller: Tidewell

63 Thanon Si Chum, Nai Muang, Phitsanulok 65000, Thailand

[email protected]

+66 55 247 813